PLEASE EXPECT COURIER DELAYS DUE TO ALERT LEVELS, ESPECIALLY WITHIN AUCKLAND 🚚

SHIPPING & TERMS

SHIPPING

Nationwide Delivery - $5 Flatrate

Orders are dispatched on Tuesdays and Wednesdays. Please use the calendar when selecting your product to select a dispatch date. Only ONE dispatch date is allowed per order. If you select multiple, we will send your entire order on the earliest date selected. If you want multiple dispatch dates for multiple items, separate orders must be created. Orders are sent via NZ Post's Overnight Courier Service, however, this may sometimes be delayed, so you should allow up to three days after your selected dispatch date to receive your order.

T'S & C'S

All orders placed on our website, are subject to acceptance at our discretion. If we do not accept the order (which is rare) we will let you know why and refund the cancelled order promptly. 

We use Shopify Payments as our online payment system and rely on Shopify Payments  to keep your financial information secure. Your credit card information is not stored or captured at any time on our website or by us. 
All prices are in NZD and include GST unless otherwise stated. 

All accepted orders, will be shipped via NZ Post within New Zealand only. Once dispatched, you will receive an email containing your tracking number.

We ensure that your order leaves our kitchen with sufficient packaging.  You understand that where parcels are damaged, lost or delayed during the delivery process this is not our fault and we will not be responsible for providing a replacement order. Any issues with the quality of your order will be dealt with on a case by case basis, upon notification to us within 24 hours of delivery. 

All accepted orders are final and we do not accept cancellations, refunds or returns. We ship orders based on the order submitted, so make sure you check your order details and address. 

The Vegan Treatory cookies last 7 days at room temperature, two weeks in the fridge, or up to a month in the freezer once they arrive with you. Best stored in a sealed container.

You agree that you are purchasing the products for your personal use only, and not for purposes of trade or business. If you wish to purchase goods for the purposes of trade or business, please contact us. 

You authorise us, or our agents, to access, collect retain and use any information about you obtained from your access to this website (“your information”) for purposes of: marketing, providing products on our website and contacting you about your order. You shall have the right to request a copy of your information from us, and request that we correct any incorrect information held.