FREQUENTLY ASKED QUESTIONS
🍪 THE IMPORTANT STUFF...
Where do you deliver to?
We deliver anywhere in New Zealand and we have a minimum order of THREE cookies per order.
How much does delivery cost?
We charge a flat rate of $8 on all orders ($10 for rural delivery).
How does delivery work?
All orders are sent on an overnight courier service. We dispatch (send) orders Monday to Thursday (excluding public holidays). If you order before midday on one of those days, we will send it on the same day, otherwise we will send it on the next available dispatch day. If you would like your order sent on a specific date, please use the calendar at checkout (the date you select is the day we send it on our overnight courier, NOT the delivery date). Please note: While NZ post aims to deliver your order within the overnight timeframe, occasionally it can be delayed by 1-2 business days.
Can I pick-up my order?
We do not offer pick-up at this time but we hope to add this option in future!
What are the cookies delivered in?
Each cookie is individually sealed in a home-compostable bag and then packed nicely in a white box. This keeps them fresh, delicious, and planet friendly!
What's the best way to enjoy my cookies?
We highly recommend popping them in an air fryer at 175ºC for 4-5 mins or your oven at 175ºC for 3-4 minutes for that fresh, warm, gooey cookie experience! You can also put them in the microwave for 15-20 seconds...yummy!
How long will my cookies last?
If you don't want to eat your cookies straight way, you can wrap them up and pop them in the fridge for up to two weeks, or you can pop them in the freezer for up to one month! When you want to eat them, let them come to room temperature, put them in the oven for a couple of minutes, and enjoy a delicious, warm, fresh cookie experience!
🍪 EDIBLE COOKIE DOUGH...
What's the best way to enjoy my cookie dough?
You can spoon it straight from the tub or you can bake it into delicious cookies! Our favourite way to enjoy it is to spoon some into a bowl, microwave for 10-15 secs, and top with ice cream (or peanut butter...or anything you heart desires...) and enjoy warm, melty, cookie dough heaven. Time may vary depending on microwave. Full instructions can be found on the label of each tub!
How long will my cookie dough last and how do I store it?
Eating it within 10 days? Store at room temp for easy spooning! Saving it for later? Store in the fridge for up to 2 weeks or the freezer for up to 3 months! Once opened, seal tightly and consume within 10 days. 😍
How is the cookie dough shipped?
We send it on the same overnight courier as our cookie, packed safely in a nice box for you! As mentioned above, our cookie dough is made to last a while at room temperature, so you can rest assured your cookie dough will still be safe and delicious after it's made it's way to you!
How is the cookie dough safe to eat raw?
We make our cookie dough with heat-treated flour. Occasionally there may be a short supply due to weather or unforeseen circumstances, in which case, we have our cookie dough batch tested to ensure it is 100% safe for raw consumption.
Where can I find the nutritional information?
Each flavour has the nutritional information and ingredients on it's page - just scroll to the last photo on each one!
🍪 PLACING YOUR ORDER...
When is the order cut-off for each week?
Order before midday and we will send your order on the same day (excluding Fridays and public holidays). This means that the cut-off for orders each week is midday Thursday.
How far in advance can I place an order?
You can place an order up to 3 months in advance. If you would like your order sent on a specific date, please use the calendar at checkout. If you have a special request, please contact us here.
What do I do if I have a problem with my order?
Please contact us via our website by filling out the form here, or email us at email@example.com and we will do our best to help!
Can I change the delivery date after I have already ordered?
We will do our best to change it if your order hasn't been sent already! You can email us at firstname.lastname@example.org. Please include your order number in the email.
Are there any allergens in your products?
GLUTEN: Unless you select our gluten free range, our cookies will contain gluten.
SOY: Our cookies contain traces of soy, and the vegan white chocolate that we use contains soy.
NUTS: Our white chocolate macadamia cookies contain macadamia nuts, our PB dreams cookie contains peanuts, and our "Caramylk" cookie contains cashew nuts. Our Peanut Butter Choc Chip Marshmallow Cookie Dough contains peanuts.
Please be aware that our cookies are all produced in the same kitchen, and while we do our best to follow strict hygiene rules in order to prevent cross-contamination of allergens, we cannot guarantee this and we strongly suggest that anyone with an allergy does not consume our products.
Where are your treats made?
Our treats are handmade with love in a small registered kitchen on the North Shore, Auckland. Click here to see The Vegan Treatory Kitchen's Auckland Council certification.
🍪 SPECIAL ORDERS...
Can I order them as a gift for someone else?
You sure can! Just enter their address for delivery, and if you would like us to write them a personalised note, you can enter this at checkout!
Do you do corporate or large orders?
Yes we do! Please get in touch with us here and we will see what we can do!
🍪 COVID & WEATHER EVENTS...
How will COVID/weather events affect my order?
Unfortunately we cannot refund any orders that have been affected by COVID lockdowns/alert levels or weather events. If we (or our couriers) have to close due to a lockdown, staff having to isolate, or weather events, any orders will be put on hold and sent out once we are able to operate again.
COULDN'T FIND THE ANSWER YOU WERE LOOKING FOR? CONTACT US HERE AND LET US KNOW HOW WE CAN HELP!