HOW SUBSCRIPTIONS WORK 🍪

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered after each successful renewal.

For example, if you select a monthly subscription, then our system will automatically charge your chosen payment method each month and your treats will arrive at your doorstep each month, without the need to place the order by yourself! Now that's delicious!

Can I pause or cancel a subscription?

Yes, of course! You can pause or cancel a subscription at any time you want in the customer portal, as seen in the screenshot below. We have no minimum period locking you in. You can cancel your subscription after one order if you want to! The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in our shop. You can also access your subscriptions easily if you create an account in our shop.

How can I skip or reschedule a charge/delivery?

You can skip or reschedule the charge in our customer portal to easily skip a delivery. Each scheduled delivery will have a "Skip Payment" button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the dispatch date.

Can I add products to my subscription?

Of course! You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.