FREQUENTLY ASKED QUESTIONS

ūüć™ DELIVERY...

Where do you deliver to?
All of our cookies are delivered nationwide. For our Auckland Only products, please click here for the list of suburbs that we deliver to. We are unable to deliver these products to rural addresses.

Note that if you place an order with an address we cannot deliver to, you will be notified and given a full refund if you cannot provide a suitable address.

How much does delivery cost?
We charge a flat rate of $5 on all orders.

How does delivery work?
All of our cookies are delivered via an overnight courier service. These are sent on your chosen dispatch date and although NZ Post aims to deliver them the following day, sometimes this may be a day later. For our Auckland Only products, we use a highly specialised food courier to deliver your treats on your chosen delivery date.

What day and time do you deliver?
Our cookies may be delivered at any time of the day. For our Auckland Only products, we deliver between 12pm-5pm on the day you have selected.

What are the cookies delivered in?
We pack your cookies nice and snug in a white cardboard box with some acid-free tissue paper. It then goes inside an eco-friendly courier bag so that it is airtight on it's way to you.

Can I pick-up my order?
We do not offer pick-up at this time.

ūüć™ PLACING YOUR ORDER...

When is the latest I can place my order?
All orders must be placed at least two days prior to your desired dispatch date. For example, the latest you could place an order for Wednesday 12th April would be Monday 9th April.

How far in advance can I place an order?
You can place an order up to 3 months in advance. If you have a special request, please contact us here.

What do I do if I have a problem with my order?
Please contact us via our website by filling out the form here, or email us at thevegantreatory@gmail.com and we will do our best to help!

Can I change the delivery date after I have already ordered?
You may change your delivery date up to three days before the delivery date initially selected by emailing us at thevegantreatory@gmail.com. Please include your order number in the email.

ūüć™ ALLERGENS...

Are there any allergens in your cookies?
GLUTEN: Unless you select our gluten free range, our cookies will contain gluten.
SOY: Our cookies contain traces of soy, and the vegan white chocolate that we use contains soy. 
NUTS: Our white chocolate macadamia cookies contain nuts.

Please be aware that our cookies are all produced in the same kitchen, and while we do our best to follow strict hygiene rules in order to prevent cross-contamination of allergens, we cannot guarantee this and we strongly suggest that anyone with an allergy does not consume our products.

Where are your cookies made?
Our cookies are handmade with love in a small registered kitchen on the North Shore, Auckland. Click here to see The Vegan Treatory Kitchen's Auckland Council certification.

ūüć™ SPECIAL ORDERS...

Can I order them as a gift for someone else?
You sure can! Just enter their address for delivery, and if you would like us to write them a personalised note, enter this in the order notes when placing your order.

Do you do corporate or large orders?
Yes we do! Please get in touch with us here and we will see what we can do!

ūüć™ STORAGE INSTRUCTIONS...

How should I store the cookies if I don't want to eat them immediately?
They should be stored in an airtight container in a cool, dark place.

How long do the cookies last and can I freeze them?
Our cookies are best eaten on the day they are delivered but can last up to two weeks in an airtight container. If you are not eating them fresh out of the box, they are best warmed up for 15-30 seconds in the microwave before eating...warm and gooey! They can be frozen for up to one month.

 

COULDN'T FIND THE ANSWER YOU WERE LOOKING FOR? CONTACT US HERE AND LET US KNOW HOW WE CAN HELP.